Payments Policy

We aim to provide a secure and seamless shopping experience for our customers. Below are the details regarding our payment process and the methods we accept.

Accepted Payment Methods

We accept the following payment methods for all purchases:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit/debit cards.

  • PayPal: For those who prefer to use PayPal for quick and secure transactions.

  • Shopify Payments: Our platform’s integrated payment system that allows you to use your credit or debit card for a smooth checkout.

  • Apple Pay: Available for easy payments directly through Apple’s secure system.

  • Google Pay: Available for customers using Android devices, allowing fast and secure payments.

Payment Processing

All payments are securely processed through our payment gateway partners. We do not store or have access to your payment card information. Our partners comply with the latest security standards, including PCI-DSS (Payment Card Industry Data Security Standard), ensuring that your personal information is protected during the transaction process.

Currency

All prices on www.nortvale.com are listed in USD unless otherwise indicated. If you are located outside of the United States, currency conversion fees may apply through your payment provider.

Sales Tax

Sales tax is applied to orders in accordance with local laws and will be automatically calculated at checkout, based on the shipping address provided.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation via email, which includes your order number, items purchased, and shipping details. Please check your inbox (and spam folder) for the confirmation email. If you do not receive a confirmation, please contact our customer support team.

Failed Transactions

If a payment fails or is declined, you will be notified immediately. Please ensure that your payment details are correct, and that your account has sufficient funds or available credit. You can update your payment information and try again or use an alternative payment method.

Fraud Prevention

For your security, we reserve the right to review any payment and cancel orders that we suspect may be fraudulent or involve unauthorized use of payment methods. In case of suspected fraud, we may require additional verification from the customer.

Currency Conversion Fees

If you are making an international purchase, your payment provider may charge you a currency conversion fee. This is outside our control and will be outlined by your payment provider.

Contact Us

If you have any questions regarding your payment or need assistance, feel free to reach out to our customer service team at support@nortvale.com. We are happy to assist you!