Help & FAQ

Welcome to our Help & FAQ page. Here you’ll find answers to the most common questions about shopping with us. If you need further assistance, feel free to contact our support team.

Orders & Shipping

Once your order has been shipped, you’ll receive a confirmation email with a tracking link. You can also track your order here.

We offer Worldwide Priority Shipping with estimated delivery times:

  • USA & Canada: 5-10 business days
  • Europe: 5-12 business days
  • Australia & New Zealand: 7-15 business days
  • Rest of the world: 7-20 business days

Yes! We offer free shipping on orders over a certain amount. Check our promotions for details.

Sometimes, delays can occur due to customs processing or carrier issues. If your order hasn’t arrived within the estimated timeframe, please contact us for assistance.

Returns & Refunds

We offer a 30-day hassle-free return policy. If you’re not satisfied, you can return your item within 30 days of receiving it. Items must be in original condition and packaging.

To initiate a return, please contact our customer support and follow the instructions.

Once we receive your returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Payments & Discounts

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods.

Only one discount code can be applied per order. Be sure to use the best one for your purchase!

Yes! We offer digital gift cards. You can purchase them by contacting our customer support.

Product & Sizing Information

Each product page includes a Size Guide. We recommend checking the measurements before placing your order.

Most of our items fit true to size, but if a product runs small or large, we’ll mention it in the product description.

We carefully select high-quality materials for comfort and durability. Check the product details for specific fabric information.

Customer Support

Our 24/7 Customer Support team is here to help! You can contact us via:

Yes! If you're interested in bulk or wholesale orders, please reach out to us at support@nortvale.com