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FAQ
Once your order is shipped, you will receive a confirmation email with a tracking link. You can also track your order anytime on our dedicated Order Tracking page by entering your order number. This will show you the current status and estimated delivery date of your package.
Yes, we offer a 30 day return policy for unused items in their original condition. If you need to return or exchange an item, please contact our customer support team, and they will guide you through the process.
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options at checkout. All transactions are encrypted to ensure your data is protected.
If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 12 hours.
Of course! We're happy to help. If your question isn't answered here, feel free to reach out to us via our contact page or email us at support@nortvale.com. Our team will get back to you as soon as possible!